No refunds or exchanges are allowed once payment is made, unless if the item purchased is out of stock. All refunds are only via IN-STORE CREDIT REFUND to be used for next purchases.
Although it is stated that preorder/ backorder items will take 7-14 working days, but no refunds or item exchanges can be made if the waiting time is longer than the stated period. This is due to the fact that we cannot fully control or guarantee the expected delivery date to be followed by our supplier factories that has led to unforeseeable delays.
As our items are mainly preorder based, it might be possible that the item ordered might be discontinued by our supplier after the order is placed, and STORE CREDIT refund will be done if this is the case.
We do not accept any forms of returns or refunds requested by customers upon receiving the products.
We do not entertain any dispute regarding the item colour difference as all monitors might display different shade of colour. Do note that filters are used in our pictures and product might have different shades under different lighting. No refunds/ returns/ exchanges can be done in this case.
We only accept returns and exchanges that are caused by obvious manufacturing defects. We can only change to the same item and we are unable to change to other items.
Items must be returned within 7 days from the date of shipment and must not be worn and washed.
Item should only be returned via courier and tracking number must be provided.
We will do a one for one exchange on the same item. If the item is out of stock, we will do a refund.
Activewear are strictly non exchangeable nor refundable due to hygienic reasons.
SALE ITEMS are strictly not returnable or exchangeable.
We reserve the right to refuse any returns or exchanges deemed inappropriate.
Once the order is placed and confirmed, we don't allow exchanges of size or returns due to buyer's negligence in buying the wrong size that does not fit them since all measurements are provided clearly in the product description.
We do not allow exchanges or returns due to buyer's negligence in buying the wrong item that does not fit them.